FAQ
Account management and security
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 14 Jan 2025
- How do I change my login password?Published on 22 Aug 2023Updated on 23 Dec 202416,001
- How do I update my login password?Published on 22 Aug 2023Updated on 24 Sept 202418
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 23 Dec 20244,043
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 19 Oct 2024354
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 21 Oct 20241,126
- How do I download my account statements?Published on 6 Nov 2024Updated on 25 Dec 20246
- Why is my account frozen?Published on 22 Aug 2023Updated on 11 Nov 202416,721
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 14 Jan 202512,084
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 15 Nov 20243,916
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 24 Nov 2024775
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 20 Dec 2024378
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 20 Dec 20246
- How do I register for an OKX account?Published on 6 Sept 2024Updated on 6 Sept 202425
- How do I register an account on OKX?Published on 23 May 2024Updated on 7 Jan 202514,202
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