FAQ
Account management and security
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 11 Feb 202552
- How do I update my login password?Published on 22 Aug 2023Updated on 17 Feb 202521
- How do I change my login password?Published on 22 Aug 2023Updated on 27 Jan 202516,354
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 23 Dec 20244,278
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 27 Jan 2025358
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 18 Feb 20251,915
- How do I download my account statements?Published on 6 Nov 2024Updated on 15 Jan 20258
- Why is my account frozen?Published on 22 Aug 2023Updated on 27 Jan 202518,045
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 27 Jan 202512,206
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 18 Feb 20255,791
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 24 Nov 2024894
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 15 Jan 2025394
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 20 Dec 202416
- How do I register for an OKX account?Published on 6 Sept 2024Updated on 15 Jan 202525
- How do I register an account on OKX?Published on 23 May 2024Updated on 15 Jan 202515,933
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