What should I do if the other platform didn't receive my withdrawal?

Published on Oct 18, 2024Updated on Nov 27, 20242 min read97

When you withdraw funds from our platform to another platform, the withdrawal goes through three stages:

Our platform sends out funds > Block miners confirm > Funds credited to the other platform.

If our platform shows that the withdrawal has been transferred out, but the other platform indicates that it hasn't arrived, these might be the reasons and how you should deal with it:

  • Block not confirmed, please be patient:
    After the digital asset withdrawal is recorded on the blockchain, we recommend providing the hash value to the receiving platform for tracking.

  • Block confirmation complete, please contact the other platform:
    Once the blockchain miners confirm the transaction and it reaches the required number of confirmations for that token, if the block has been confirmed but the assets still do not appear on the other platform, please contact their customer support for confirmation. You can provide them with your account information (email or phone), the deposited token, and the transaction ID to assist in their inquiry.

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