FAQ
Account management and security
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 23 Jan 202524
- How do I change my login password?Published on 22 Aug 2023Updated on 27 Jan 202516,144
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 23 Dec 20244,156
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 27 Jan 2025355
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 27 Jan 20251,155
- How do I download my account statements?Published on 6 Nov 2024Updated on 15 Jan 20256
- Why is my account frozen?Published on 22 Aug 2023Updated on 27 Jan 202517,458
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 27 Jan 202512,149
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 27 Jan 20254,099
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 24 Nov 2024826
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 15 Jan 2025385
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 20 Dec 202414
- How do I close my account? (app)Published on 22 Aug 2023Updated on 27 Jan 2025746
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 11 Dec 20243,038
- How do I change my phone number?Published on 7 Sept 2023Updated on 27 Jan 202510,615
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