FAQ
Account management and security
- How do I close my account? (app)Published on 22 Aug 2023Updated on 27 Jan 2025754
- How do I freeze my account? (app)Published on 11 Jul 2024Updated on 17 Feb 20253
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 11 Dec 20243,112
- How do I change my phone number?Published on 7 Sept 2023Updated on 27 Jan 202510,839
- How do I update my email?Published on 6 Sept 2023Updated on 17 Feb 2025
- How do I change my email?Published on 6 Sept 2023Updated on 27 Jan 20253,019
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 27 Jan 202511,647
- What is sub-account?Published on 22 Aug 2023Updated on 17 Feb 20251,447
- How do I close my account? (web)Published on 22 Aug 2023Updated on 27 Jan 2025388
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 27 Jan 2025307
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 27 Jan 2025312
- How do I migrate my email address or phone number to another account? (app)Published on 22 Aug 2023Updated on 27 Jan 2025475
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 27 Jan 2025844
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 28 Jan 202518,533
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 17 Feb 2025276
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