- Why did my identity verification fail?Published on 5 Sept 2023Updated on 20 Dec 20245,975
- Why is my account frozen?Published on 22 Aug 2023Updated on 11 Nov 202416,141
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 25 Dec 202411,982
- What documents are accepted as proof of sources of wealth and funds?Published on 2 Oct 2024Updated on 18 Nov 202491
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 15 Nov 20243,804
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 24 Nov 2024729
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 20 Dec 2024367
- How long does it take to complete my identity verification?Published on 4 Sept 2024Updated on 5 Sept 20241
- How long does it take to complete my identity verification?Published on 5 Sept 2023Updated on 20 Dec 20242,647
- How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?Published on 12 Dec 2024Updated on 17 Dec 20243
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 20 Dec 20242
- OKX UAE Launch: Key information for institutional investors on OKX Middle East Fintech FZEPublished on 14 Oct 2024Updated on 31 Oct 20242
- How do I check the status of my institutional verification?Published on 10 Oct 2024Updated on 20 Oct 202410
- How do I fix errors when submitting my institutional verification?Published on 10 Oct 2024Updated on 20 Oct 202419
- How do I start onboarding as an institutional user?Published on 10 Oct 2024Updated on 20 Oct 20247