How do I update my login password?

Self-service tool

For quick access, click the button below:

On the app

I remember my login password

1. Open your OKX app and select Menu

   

   Open Menu page

2. Select Profile and settings, find Security, and select Login password under the Authentication methods section

3. Fill in the information below and confirm:

   • Current login password

   • New login password

     • 8-32 characters long

     • 1 lowercase character

     • 1 uppercase character

     • 1 number

     • 1 symbol

   • Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm

4. An email/SMS notification will be sent out once the change is successfully made

Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login password

I forgot my login password

1. Go to Login page and insert your phone number or email address and select Forgot your password

   

   Select Forgot your password after inserting your phone number or email address

2. Enter your phone number or email address and select Confirm

3. Fill in the below information and select Next:

   • New login password

     • 8-32 characters long

     • 1 lowercase character

     • 1 uppercase character

     • 1 number

     • 1 symbol

   • Confirm new password

4. You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm

5. Your New password will be updated and direct you to the login page to re-enter your account info and new login password

6. An email/SMS notification will be sent out once the change is successfully made

Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login password

On the web

I remember my login password

1. Log in to your account at okx.com and go to the security center (Profile icon > Security)

2. In Authentication methods, find Login password, and select Change password

   

   Find the login password on the security center page

3. Fill in and confirm your current password, new password, 2FA code (if any) to continue

   

   Insert your password details

4. An email/SMS notification will be sent out once the change is successfully made

Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login password

I forgot my login password

1. Open okx.com login page, insert your phone number or email address, and select Forgot your password

   

   Select Forgot your password to continue

2. Enter your phone number or email address and select Next

3. Enter the verification code and select Next

4. Update your New password and select Confirm

   • 8-32 characters long

   • 1 lowercase character

   • 1 uppercase character

   • 1 number

   • 1 symbol

5. Once it's been modified, selecting Continue to login will direct you to the login page to re-enter your email/phone and new password

6. An email/SMS notification will be sent out once the change is successfully made

Note: the withdrawal function will be unavailable for 24 hours if you log in with new devices after you have changed the login password