FAQ

Deposit and withdrawal

Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Published on Oct 21, 2024Updated on Jan 15, 202537
Why is my deposit/withdrawal suspended?
Published on Aug 31, 2023Updated on Oct 4, 2024538
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Published on May 10, 2023Updated on Jan 17, 2025163
How do I select the correct network for my crypto withdrawals and deposits?
Published on Aug 22, 2023Updated on Jan 9, 202518,135
How do I enable allowlist? (app)
Published on Aug 14, 2023Updated on Oct 9, 20241,391
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Oct 20, 2024273
What should I do if the other platform didn't receive my withdrawal?
Published on Oct 18, 2024Updated on Jan 9, 2025159
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Jan 9, 202566
What could be the reasons your transaction isn't visible?
Published on Oct 17, 2024Updated on Jan 9, 202552
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Jan 9, 20252,606
How do I check the status of my returned withdrawal?
Published on Oct 30, 2023Updated on Jan 9, 2025158
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Jan 15, 202553
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Nov 12, 20244,685
How do I check the number of block confirmations? (web)
Published on Aug 22, 2023Updated on Jan 15, 2025103
How do I check the number of block confirmations? (app)
Published on Aug 22, 2023Updated on Jan 13, 2025210

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