FAQ

Deposit and withdrawal

Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-Stark V2)
Published on Oct 21, 2024Updated on Apr 1, 202547
Why hasn't my deposit been credited?
Published on Sep 1, 2023Updated on Apr 1, 202511,215
How do I make a deposit? (web)
Published on Aug 13, 2023Updated on Mar 26, 20254,148
How do I check my deposit progress?
Published on Aug 13, 2023Updated on Mar 26, 20256,501
Why hasn't my withdrawal arrived in the account?
Published on Aug 22, 2023Updated on Apr 1, 202516,319
Zero-Knowledge Proofs: what are zk-STARKs and how do they work? (zk-STARK V1)
Published on May 10, 2023Updated on Apr 1, 2025166
What should I do if my withdrawal isn't successful?
Published on Oct 17, 2024Updated on Apr 1, 2025115
How do I select the correct network for my crypto withdrawals and deposits?
Published on Aug 22, 2023Updated on Apr 1, 202519,157
What should I do if the other platform didn't receive my withdrawal?
Published on Oct 18, 2024Updated on Apr 1, 2025284
What's Satoshi test and how do I complete it?
Published on May 28, 2024Updated on Apr 1, 202529
Do I need to pay fees for deposit and withdrawal?
Published on Jun 1, 2023Updated on Apr 1, 20254,981
Crypto available for withdrawal FAQ
Published on Jan 25, 2024Updated on Apr 1, 20253,100
What should I do if I deposit to the wrong address?
Published on Oct 15, 2024Updated on Apr 1, 202593
What should I do if I forget to fill in tag/memo?
Published on Oct 15, 2024Updated on Apr 1, 202577
How do I enable allowlist? (web)
Published on Aug 14, 2023Updated on Apr 1, 2025317

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