How do I get my individual account verified?

To use your individual account, you need to complete advanced identity verification to meet Know Your Customer (KYC) requirements. We require this to keep your account and assets secure.

The verification process ensures our exchange is safe and prevents fraud alongside other illegal activities. You can trade, deposit, and make withdrawals after completing your identity verification.

Getting started on the web

Log in to your account at okx.com and go to the verification page. You can find it under the profile icon > Verification. On this page, find Individual account and select Continue.

Getting started on the app

Open the OKX app, go to Menu find Profile and settings, then select Identity verification under Profile.

Open the menu in the top left corner

Identity verification

Provide the required information about yourself and make sure everything is up-to-date and correct.

• Basic info

  • Country of Residence

  • Nationality

  • Local Language name (if applicable)

  • Full name

  • Date of birth

  • ID number

  • ID type

  • Social Security Number (SSN)

  • Residential address

• ID documents

  • We accept valid state-issued IDs and driver's licenses. They must meet the following requirements:

  • Include your full name, date of birth, issue and expiration date

  • No screenshots of any kind are accepted

  • Legible and with a clearly visible photo (sharp and non-blurry)

  • All corners of the document must be visible

  • Not expired

• Selfies

  • They must meet the following requirements:

  • Your entire face has to be placed within the oval frame

  • Nothing obstructs your face, such as masks, glasses, and hats.

• Proof of Address (if applicable)
  They must meet the following requirements:

  • The uploaded document contains your current residential address.

  • The entire document was issued within 3 months

Note: check this link for more tips on verifying your selfie and ID.

When everything's ready, you can submit your verification application. We'll review your application within 24 hours and you'll be notified instantly once we've completed it. If you've any questions or need to amend your information, you can seek assistance by using our OKX Support Center chatbot to connect with our customer support team, either via our website or app.

FAQ

1. Why do I need to verify again?

We're required to regularly request that customers verify their identity information.

2. Why did my identity verification get rejected?

We reject verification for various reasons in accordance to our Terms of Service.

3. Do I need to submit a new form of identification?

You may be asked to upload an updated form of identification if it's deemed necessary.

4. Why is my account frozen?

Your account may be frozen if you don't complete your identity verification within the stated grace period. However, you can still access your funds and make withdrawals. Once you've passed verification, full access to your account will be restored.

5. Can I withdraw my funds and convert my tokens when my account is frozen, after the re-verification?

Yes.

Note: if you have any other questions in regards to this process, proceed to our OKX Support Center chatbot to connect with our customer support team through our website or app.