How do I fix errors when submitting my institutional verification?

How do I check institutional verification status?

To view the current status of your application, proceed to the verification page. If you see a Continue option, it indicates that your application is incomplete. Select Continue to resume your application and ensure it’s complete before final submission.

What should I do if I'm unable to save or proceed on the application page?

• Ensure that all fields are filled in the correct format. Common issues arise from incorrectly formatted address or ID/Tax number fields. Complete these fields manually, avoiding any auto-fill features.

• Missing information may cause your application to be declined or remain marked as In progress. Double-check that all required fields are accurately completed.

• If you're unable to proceed as you're waiting for your team to prepare certain documents, you can continue working on other parts of the application. Use the progress bar on the side to navigate and fill out any remaining sections.

Note:

• Document should be an original copy (preferably in PDF file format), clear quality, and smaller than 20MB.

• Please clear your browser’s cache and cookies, and restart your browser before trying again.

Navigate the status of your details via the progress bar

Learn more on how you can fix the errors on your Institutional account application here.