FAQ
Individual verification
- What should I expect when changing my country of residence to one within the European Economic Area (EEA)?Published on Feb 18, 2025Updated on Feb 28, 20251
- What are Source of Funds (SoF) and Source of Wealth (SoW)?Published on Dec 24, 2024Updated on Feb 27, 202534
- How do I verify an individual account?Published on Sep 25, 2023Updated on Feb 27, 202524,463
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on Feb 26, 2025150
- What documents are accepted as proof of sources of funds from decentralized finance?Published on Nov 12, 2024Updated on Feb 27, 202539
- How do I submit my proof of address (POA)?Published on Sep 5, 2023Updated on Feb 27, 2025613
- Why did my identity verification fail?Published on Sep 5, 2023Updated on Feb 26, 20258,507
- A beginner's guide to identity verificationPublished on Sep 25, 2023Updated on Feb 27, 20255,719
- What documents are accepted as proof of sources of wealth and funds?Published on Oct 2, 2024Updated on Feb 27, 2025140
- How do I secure my exchange account?Published on Jun 12, 2024Updated on Feb 26, 2025605
- Guide to ID and selfie photos for identity verificationPublished on Oct 13, 2023Updated on Feb 27, 20257,940
- How long does it take to complete my identity verification?Published on Sep 5, 2023Updated on Dec 31, 20244,711
- How do I submit my proof of address (POA) in Saudi Arabia?Published on Jun 12, 2024Updated on Jan 28, 202592
- How do I verify an individual account from Mexico?Published on Sep 25, 2023Updated on Jan 28, 202591
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