Account, security, and verification

How do I secure my exchange account?

Published on Jun 12, 2024Updated on Nov 1, 2024180

How do I update my login password?

Published on Aug 22, 2023Updated on Sep 24, 20246

How do I reset Two-factor authentication (2FA)?

Published on Sep 15, 2023Updated on Nov 6, 20243,390

How do I freeze my account? (web)

Published on Aug 22, 2023Updated on Oct 19, 2024334

How do I create passkeys? (web)

Published on Aug 16, 2023Updated on Oct 21, 20241,010

How do I get my individual account verified?

Published on Aug 7, 2024Updated on Sep 4, 20244

How do I download my account statements?

Published on Nov 6, 2024Updated on Nov 8, 2024

A beginner's guide to identity verification

Published on Sep 25, 2023Updated on Oct 19, 20244,922

Why did my identity verification fail?

Published on Aug 8, 2024Updated on Sep 24, 202428

Why is my account frozen?

Published on Aug 22, 2023Updated on Oct 10, 202413,315

How do I link an authenticator app?

Published on Aug 29, 2023Updated on Oct 19, 202411,448

What documents are accepted as proof of sources of wealth and funds?

Published on Oct 2, 2024Updated on Oct 14, 202437

How do I create passkeys? (app)

Published on Aug 16, 2023Updated on Oct 25, 20243,398

How long does it take to complete my identity verification?

Published on Sep 4, 2024Updated on Sep 5, 20241

How do I check the status of my institutional verification?

Published on Oct 10, 2024Updated on Oct 20, 20243

FAQ